Privacy Policy
Last updated: January 31, 2026
Introduction
Innova Apps ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Email to Jira Outlook add-in ("Service").
Key Point: We do not store your email content or Jira credentials. Your data flows directly between Outlook, Jira, and our AI service without being retained on our servers.
Information We Collect
When you use Email to Jira, we collect:
- Account Information: Your Microsoft account email address for authentication and subscription management
- Usage Data: Anonymous analytics about feature usage to improve the Service
- OAuth Tokens: Encrypted tokens to maintain your Jira Cloud connection (stored securely)
Information We Do NOT Collect
- Email content or attachments (processed in real-time, not stored)
- Jira passwords or API tokens
- Personal information beyond what's required for the Service
How We Use Your Information
- Provide and maintain the Email to Jira Service
- Process your subscription and payments
- Send important updates about the Service
- Improve and optimize the user experience
- Respond to your support requests
AI Processing
When you use our AI-powered features:
- Email content is sent to OpenAI for processing
- AI processing happens in real-time and content is not stored
- You can opt out of AI features and manually enter issue details
- We do not use your data to train AI models
Sharing, Transfer, and Disclosure of User Data
We are transparent about how your data may be shared:
Service Providers (necessary for app functionality):
- Atlassian (Jira Cloud): When you create an issue, email subject, sender information, and AI-generated summary are transferred to your Jira workspace. This transfer only occurs when you explicitly click "Create Issue."
- OpenAI: Email content is sent to OpenAI for summarization. This processing is transient and content is not stored by the AI service.
- Stripe: Your email address is shared with Stripe for payment processing when you subscribe to a paid plan.
We do NOT share, sell, rent, or disclose your data to:
- Advertisers or ad networks
- Data brokers
- Information resellers
- Any other third parties for their own marketing purposes
Important: All data sharing is solely for providing and improving the Email to Jira service functionality. We never sell your data.
Third-Party Services
Our Service integrates with:
- Microsoft Office 365: For Outlook integration — Microsoft Privacy Policy
- Atlassian Jira: For issue creation — Atlassian Privacy Policy
- OpenAI: For AI processing — OpenAI Privacy Policy
- Stripe: For payment processing — Stripe Privacy Policy
Data Security
- All data transmission is encrypted using HTTPS/TLS
- OAuth 2.0 for secure authentication with Jira
- No local storage of sensitive credentials
- Regular security audits and updates
Data Retention
We retain your account information for as long as your account is active. You can request deletion of your data at any time by contacting us.
Your Rights
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Disconnect your Jira account at any time
Contact Us
For questions about this Privacy Policy:
- Email: support@innovaapps.ai