Documentation
Everything you need to know about Gmail to Jira.
Quick Start
Get up and running in under 5 minutes with our step-by-step guide.
Get Support
Have questions? Contact our support team for personalized help.
Features Overview
AI-Powered Summarization
Gmail to Jira uses Google's Gemini AI to automatically analyze your email content and generate:
- Concise issue titles
- Detailed descriptions with key points
- Suggested priority and labels based on content
Jira Integration
Full integration with Jira Cloud allows you to:
- Access all your Jira projects
- Create any issue type (Task, Bug, Story, Epic, etc.)
- Set priority, assignee, labels, and custom fields
- Add attachments from emails
- Link directly to created issues
Subscription Plans
- Free Trial: 7-day full access to all features
- Pro Plan: Unlimited issue creation, AI features, priority support
Frequently Asked Questions
Which Jira versions are supported?
Gmail to Jira works with Jira Cloud. Jira Server and Data Center are not currently supported.
Is my email content stored?
No. Email content is processed in real-time for AI summarization and issue creation, but is never stored on our servers. See our Privacy Policy for details.
Can I use Gmail to Jira with multiple Jira sites?
Yes! During setup, you can choose which Jira site to use. You can switch sites at any time from the add-on settings.
How do I cancel my subscription?
You can cancel your subscription at any time by clicking "Manage Subscription" in the add-on or by contacting support@innovaapps.ai. Your access continues until the end of your billing period.
Can I disable the AI features?
Yes. You can manually enter issue details without using AI generation. Simply skip the "Generate with AI" button and fill in the fields yourself.
What permissions does the add-on need?
The add-on needs permission to read email content (to generate summaries) and access Gmail add-on capabilities. It also needs permission to connect to your Jira account via OAuth.
Troubleshooting
Add-on not appearing in Gmail
Try refreshing Gmail or signing out and back in. If the issue persists, try reinstalling the add-on from the Google Workspace Marketplace.
Jira connection issues
Click "Disconnect" in the add-on settings, then reconnect to Jira. Ensure you have the necessary permissions in your Jira workspace to create issues.
AI generation not working
AI generation requires an active subscription. Check your subscription status in the add-on. If you have an active subscription and still experience issues, contact support.
Contact Support
Need more help? Reach out to our support team:
- Email: support@innovaapps.ai